Privacy Policy

Privacy Policy Last Updated: 1 September 2026 This Privacy Policy describes how Special Minds Pte Ltd ("Special Minds", "we", "us", or "our") collects, uses, discloses, retains, and protects your personal data when you use our website www.specialminds.com.sg (the "Website") and our services (the "Service"). We are committed to protecting your privacy and handling personal data responsibly and in accordance with applicable Singapore laws and regulations, including the Personal Data Protection Act 2012 ("PDPA"). By using the Website or Service, you acknowledge the collection, use, disclosure, and retention of your personal data for the purposes described in this Privacy Policy and as otherwise permitted or required by applicable law. Where consent is required under applicable law, Special Minds will obtain the appropriate consent and will allow you to withdraw consent in accordance with this Privacy Policy. Information Collection When you visit our Website or utilise our services, we may collect various types of personal data reasonably required to facilitate matching, service delivery, administration, communication, payment, and related operations. This may include, but is not limited to: ● Identity & Demographic Data: Name, gender, race, and date of birth. ● Contact Data: Email address, phone number, and residential address. ● Professional Data (Service Professionals): Occupation, professional interests, qualifications, experience, and digital copies of certifications, licences, or other relevant professional documents. ● Service & Transactional Data: Service requirements, payment information (including bank receipts/screenshots), session dates, attendance records, lesson feedback, lesson plans, service updates, and other records relating to an Assignment. ● Technical Data: IP address, browser type, device information, pages visited, and other technical information collected when you use the Website. If you provide personal data relating to another individual, such as a family member, child, parent, guardian, or other person, you are responsible for ensuring that you are authorised to provide that information to us and, where required by law, that the necessary consent has been obtained. In compliance with applicable PDPA requirements, Special Minds does not collect NRIC numbers unless permitted or required under applicable law. Use of Personal Data Special Minds may collect, use, and process personal data for purposes including: ● Creating and managing User and Service Professional accounts; ● Assessing and matching Clients with suitable Service Professionals; ● Facilitating Assignments and service delivery; ● Communicating with Clients, parents/guardians, and Service Professionals; ● Coordinating lesson dates, times, locations, and other logistical arrangements; ● Processing payments, invoices, refunds, commissions, and administrative fees; ● Maintaining lesson, attendance, feedback, and service records; ● Responding to enquiries, complaints, disputes, and requests; ● Preventing, detecting, and investigating fraud, misuse, unauthorised activity, or breaches of our Terms and Conditions; ● Enforcing our contractual rights and obligations; ● Maintaining business, accounting, tax, and administrative records; ● Complying with applicable laws, regulations, legal processes, or requests from competent authorities; and ● Other purposes reasonably necessary to operate and administer the Service. ● Information Sharing and Disclosure We may disclose personal data to Clients, parents or guardians, Service Professionals, third-party service providers, and other parties where reasonably necessary to facilitate, administer, and provide the Service, including service matching, scheduling, communication, payment, verification, record-keeping, and related administrative purposes, subject to applicable law. Service Matching Once an Assignment has been confirmed, Special Minds may share necessary Client information with the relevant Service Professional to facilitate the Assignment. This may include the Client's name, contact number, service address, relevant service requirements, scheduling information, and other information reasonably necessary for the Service Professional to provide the agreed services. Where reasonably necessary, Special Minds may also provide relevant information about the Service Professional to the Client, including the Service Professional's name, professional background, qualifications, certifications, experience, and other information relevant to the requested service. In accordance with our Terms and Conditions, Special Minds may provide contact details to the Client and Service Professional at least 24 hours before a scheduled session where reasonably necessary to facilitate communication and logistics. Communication prior to assignment confirmation may be conducted through Special Minds, including by conference call or other communication channels, where appropriate. To reduce the risk of unauthorised distribution of personal documents, Clients may request to view relevant physical or digital copies of a Service Professional's certifications during the first session, subject to applicable privacy and professional requirements. Direct or Private Engagement Between Client and Service Professional Where a Client and Service Professional independently communicate, exchange information, or enter into a private arrangement outside Special Minds, Special Minds may no longer control the personal data that the parties choose to exchange directly with each other. Special Minds is not responsible for personal data that a Client or Service Professional voluntarily provides directly to the other party outside the Special Minds Service, or for how that information is subsequently used by the receiving party, except to the extent that Special Minds remains responsible under applicable law. Clients and Service Professionals are responsible for exercising appropriate care when sharing personal data directly with each other and should only share information reasonably necessary for their private arrangement. A private arrangement between a Client and Service Professional does not alter any rights or obligations that may be owed to Special Minds under the Terms and Conditions. Third-Party Service Providers We may disclose personal data to trusted third-party service providers where reasonably necessary to operate the Service. These may include payment processors, technology providers, website or system administrators, communication providers, accounting or administrative service providers, professional advisers, and other contractors engaged by Special Minds. Such parties may only receive information reasonably necessary for the relevant purpose and will be required to handle personal data in accordance with applicable confidentiality and data protection requirements. Special Minds does not sell, trade, or rent personal data. We may also disclose personal data where required or permitted by law, including where reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, investigate suspected unlawful activity, or establish, exercise, or defend legal claims. Overseas Transfer of Personal Data Where personal data is transferred outside Singapore, Special Minds will take reasonable steps to ensure that the transferred personal data is protected to a standard comparable to that required under applicable Singapore data protection laws. Data Retention and Deletion Special Minds retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or used, or where retention is required or permitted by applicable law. Upon deletion of an account, Special Minds may remove or anonymise associated profile data, notes, and other information where appropriate. However, certain information may need to be retained for a longer period where reasonably necessary for: ● payment, accounting, tax, or financial record-keeping; ● resolving complaints, disputes, or investigations; ● enforcing our Terms and Conditions; ● preventing fraud, abuse, or unauthorised activity; ● establishing, exercising, or defending legal claims; or ● complying with legal or regulatory obligations. ● Withdrawing Consent ● Where Special Minds relies on your consent to collect, use, or disclose personal data, you may withdraw your consent by contacting us in writing. Please note that withdrawing consent may affect our ability to provide or continue providing certain services to you. Withdrawal of consent does not affect any collection, use, or disclosure carried out before the withdrawal, and does not affect our right to retain or process information where permitted or required by applicable law. Where appropriate, Special Minds may inform you of the likely consequences of withdrawing consent before acting on your request. Access and Correction Requests Subject to applicable law, you may request access to personal data held by Special Minds about you or request correction of inaccurate or incomplete personal data. Requests may be submitted using the contact details provided below. We may take reasonable steps to verify your identity before processing such requests. External Websites The Website may contain links to external websites or third-party services. Special Minds does not control those websites and is not responsible for their privacy practices, content, security, or handling of personal data. This Privacy Policy does not apply to external websites. Users should review the privacy policies of those websites before providing personal data. Data Security Special Minds implements reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security of information transmitted through the internet or electronic communication channels. Changes to this Privacy Policy Special Minds may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or regulatory guidance. Where appropriate, we may notify Users of material changes through the Website, email, WhatsApp, or other appropriate communication channels. The updated Privacy Policy will take effect from the date stated in the revised policy. Contact Us If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, including requests for access, correction, or withdrawal of consent, please contact Special Minds: Attn: Ms Azanea Quek Contact: +65 8613 7871 Email: hello@specialminds.com.sg Website: www.specialminds.com.sg